Frequently Asked Questions
Why do you require a deposit for new customers - Although we would love to offer our services with no risk, we sadly get a ton of calls where customers try and have us figure out what's wrong for them, and go to another repair provider. We are specially trained and our skills are in great demand, it's that reason to confirm and solidify your booking spot that we require a deposit of $300. After the intial service, no deposits will be asked of you again.
Can't I just book your travel and have you come out - At this time we no longer offer this as an option. We have had bad experiences especially involving flights as we have to carry our tools through the airport and most times the bag must be a carry on. As far as hotels, we require all our technicians to be in a safe environment over affordability and usually require hotels with a minimum of 4.0 stars. It's this reason we must book our travel ourselves
My office is just past the 50 mile mark, do I really have to pay for travel - Yes. Although we try to save customers as much money as possible, we still have overhead expenses including paying our technicians hourly throughout the day. The initial fee for the first hour covers most of our overhead, but the moment the technician has to be on the road for longer, we will still need to cover fuel costs, lodging, or even airfare if needed.
Do you offer price match - Somewhat. Although we know that you want the best option at the more affordable price, in most cases you get what you pay for. We are actual technicians who are certified with malpractice insurance. Some technicians are "hobbyists" or are not insured which can cause major issues if the machine they work on causes injuries. What we will do is always ask to see a competitors invoice or quote, and we can see if we are able to match it or not. In most cases we are able to give a discount in parts, but labor is hard. The invoice must also be within 30 days.
Can I provide you with parts and save there - In most cases no. Due to the popularity of this industry, many techs have found ways to cut corners and save on costs. It's because of this that we see parts and supplies out there that are low quality, expired, or even fake. For the safety of you and your patients, we require parts come from us through certified and reputable suppliers. The only time we will accept your parts is if it came from the OEM and you have the corresponding invoice showing it. Parts not obtained by Satius will not have a warranty on service.
Why are you charging credit card fees - New credit card processing fees came out in 2023 and included no refunds on fees for refunded transactions, a delay or hold on some deposits of funds, and even an increase for certain transactions for "insurance" (square was the biggest culprit). We pay on average 4.5-5% per transaction. Because of this, we are asking to split the cost with our customers. We also offer ACH, check, and cash payments as well.
For full details, please check Terms & Conditions
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